How It Works

The Journey from Baggage Carousel to Our Store

How It Works

Airline passengers waiting for their bags upon arrival are almost certain to see them riding atop the bag carousel. That’s because airlines use sophisticated tracking technology to reunite over 99.5% of bags with their owners right away. If a bag is truly lost, airlines pay out a claim to the passenger. It’s only after an extensive three-month search that an unclaimed bag is deemed truly orphaned, a fate realized by less than 0.03% of all checked luggage! That’s where we come in.

Unclaimed Baggage has purchasing agreements for unclaimed items with all domestic airlines and other travel and transportation companies. With five decades of experience processing large volumes of one-of-a-kind items, we maximize each item’s potential for a second life.

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Our History

How It All Started

It began with a borrowed pickup truck and a $300 loan. In 1970, Doyle Owens headed out to Washington, D.C. to purchase his first load of unclaimed baggage. Fifty years and quite a few bags later, we've got quite the story to tell.