Processing Time

All orders are processed and shipped within 2 business days. Orders with expedited shipping will be processed and shipped the following business day. Please note that our shipping department is open Monday through Friday, with the exception of holidays. Weekend orders are processed and shipped the following Monday and Tuesday, with expedited orders shipped on Monday.

Free Shipping

We offer free domestic standard shipping on orders over $99. For orders under $99, shipping rates are calculated at checkout. Orders are shipped via USPS or UPS. All shipping times are estimates, and standard deliveries typically take 3-8 business days after processing.

Expedited Shipping

We offer Next Day and Second Day shipping options from UPS. All expedited orders will ship the following business day after order is placed, with weekend orders (Fri-Sun) shipping the following Monday. Please note that expedited shipping options are not eligible for free shipping.

Local Pickup

We also offer free local pickups at our retail store located at 509 West Willow Street, Scottsboro, Alabama 35768. You will receive an email when your order is ready for pickup (typically within 24 hours). To guarantee that everything is ready for you, we kindly ask that you wait until you receive a "Ready for Pick Up" notification before heading to the store.

To pick up your order, please proceed to Guest Services during normal store operating hours and present your order number along with a photo ID. 

*The store will hold the items for 10 days. If the order is not picked up after 10 days, it will be restocked and refunded*

International Shipping

International Shipping is available for Europe, Canada, Australia, New Zealand, Latin America, Bahrain, Bangladesh, Brunei Darussalam, Cambodia, China, Cyprus, Georgia, Israel, Japan , South Korea, and more!  We are proudly shipping to over 100 countries! Any suggestions? Please fill out this form and we'll add it to the list of countries we're considering at the moment. 

*Due to restrictions at the moment, these countries in Latin America are excluded: Mexico, Colombia, Argentina, Peru, Ecuador, Bolivia, Cuba, Haiti, Costa Rica.

All duties and/or fees are calculated at checkout.

Shipping Protection Policy

Optional Shipping Protection
At checkout, customers may choose to add Shipping Protection to their order for an additional fee of $2.99. This service provides coverage in the event that your order is lost, stolen, or damaged during transit after it has been shipped.

Coverage Details

• If your protected order is lost, stolen, or arrives damaged, you are eligible for a full refund or replacement (if the item is still available).
• Claims must be submitted within 10 days of the marked delivery date or the expected delivery window if the order never arrives.
• Proof of damage or non-delivery may be required to process your claim.
  Exclusions
• Orders without Shipping Protection are not covered under this policy once they have been confirmed as shipped.
• This protection does not cover issues related to incorrect shipping addresses provided by the customer or delays caused by carriers.

How to File a Claim
To begin a claim, please contact our Customer Service team at customerservice@unclaimedbaggage.com with your order number and a brief description of the issue.